DAMAGES/SHORT DELIVERIES/WRONG ITEMS
We advise you to please check your order immediately after it has been delivered and ensure that you store the items you have purchased in accordance with the manufactures instructions. You must advise us of any damages, short delivered items or wrong items dispatched within 48 hours of receiving your order. To ensure a speedy response please notify us by telephone (MON-FRI 9:00am-3:00pm) on 01494 432885 or email firstname.lastname@example.org. Please quote your full reference number which can be found on your original invoice.
We will replace/refund any items found to be faulty up to 30 days after purchase, so please ensure you check the items you have purchased within a reasonable time of receiving them. Faulty goods will generally be returned to our suppliers/manufacturers for full investigation. All of our items perform as directed in accordance with the manufacturer’s instructions. We do not accept responsibility for application and use as these methods are out of our control. Therefore if items purchased are not used as directed you will not qualify for a refund. This does not affect your statutory rights.
If you are not happy with your purchase for any reason, you may return it to us and we will refund you with the full amount you paid for the item (excluding delivery charges)
*This excludes paint that has been mixed specifically for that customer and items marked ‘DD’ (Direct Delivery) will incur extra restocking charges which will be deducted from any refund given*
All we ask is that you inform us by email and return the product within 28 days after receipt of purchase. Returning of items is the customers’ responsibility and must be arrange at your own cost so we recommend obtaining proof of return. Please ensure your items are securely and properly packaged against damages as we are unable to accept responsibility for items lost or damaged in transit and will only issue a full refund for items received in an unused, undamaged and in original packaging. Although superficial damage to items packaging may not affect the product itself, it may make it unsuitable for resale.
Please return your item/s securely packaged to :- Amersham Dec Supplies, Unit 2A Corinium Industrial Estate, Raans Road, Amersham, Bucks, HP6 6JQ within 14 days from the date we receive the initial communication with a copy of your original invoice (including the full reference number) in the parcel.
We will withhold your refund until we have received the items from your purchase and these goods have been examined by our staff to ensure they are suitable for resale, within 14 days of return to our warehouse. Please be aware unfortunately any goods found to be damaged will be deducted from any refund given. Or also if you provide evidence that you have returned the items to us even if we haven’t received them. We will use the same means to reimburse you as used for the initial transaction.
Orders generally leave our warehouse midday, every working day and you will receive an email confirming dispatch of your order. Unfortunately once orders have left our warehouse we are unable to stop them from being delivered and become the responsibility of the customer to return to us if you’ve changed your mind. Customers must also be aware that once we begin to process your order, you will not be able to cancel your purchase of any items that have been customised to your requirements (ie ‘Click & Collect’ service for mixed coloured paints) Please refer to the above section for information on our RETURNS policy and procedure.
OUT OF STOCK
If any item you have ordered is out of stock we will contact and inform you and you will have the option to
Cancel your order completely
Cancel the out of stock item(s) from your order
Leave the order pending until all items are in stock again, so they will all be dispatched together
We can send out the available item(s) immediately, and the balance to follow when in stock again, at a surcharge to the original order if below the total delivery charge.